Act 68 of 1986

The Consumer Protection Act, 1986

An Act to provide for the better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers disputes and for matters connected therewith.

  • Ministry of Consumer Affairs, Food and Public Distribution
  • Department of Consumer Affairs
  • Enacted 1986-12-24
  • 48 sections
SectionTitle
1 Short title, extent, commencement and application. Read
2 Definitions. Read
3 Act not in derogation of any other law. Read
4 The Central Consumer Protection Council. Read
5 Procedure for meetings of the Central Council. Read
6 Objects of the Central Council. Read
7 The State Consumer Protection Councils. Read
8 Objects of the State Council. Read
8A The District Consumer Protection Council. Read
8B Objects of the District Council. Read
9 Establishment of Consumer Disputes Redressal Agencies. Read
10 Composition of the District Forum. Read
11 Jurisdiction of the District Forum. Read
12 Manner in which complaint shall be made. Read
13 Procedure on admission of complaint. Read
14 Finding of the District Forum. Read
15 Appeal. Read
16 Composition of the State Commission. Read
17 Jurisdiction of the State Commission. Read
17A Transfer of cases. Read
17B Circuit Benches. Read
18 Procedure applicable to State Commissions. Read
18A [Omitted.]. Read
19 Appeals. Read
19A Hearing of appeal. Read
20 Composition of the National Commission. Read
21 Jurisdiction of the National Commission. Read
22 Power and procedure applicable to the National Commission. Read
22A Power to set aside ex parte orders. Read
22B Transfer of cases. Read
22C Circuit Benches. Read
22D Vacancy in the office of the President. Read
22E Qualifications, terms and conditions of service of President and Member.Read
23 Appeal. Read
24 Finality of orders. Read
24A Limitation period. Read
24B Administrative control. Read
25 Enforcement of orders of the District Forum, the State Commission or the National Commission. Read
26 Dismissal of frivolous or vexatious complaints. Read
27 Penalties. Read
27A Appeal against order passed under section 27. Read
28 Protection of action taken in good faith. Read
28A Service of notice, etc. Read
29 Power to remove difficulties. Read
29A Vacancies or defects in appointment not to invalidate orders. Read
30 Power to make rules. Read
30A Power of the National Commission to make regulations. Read
31 Rules and regulations to be laid before each House of Parliament. Read
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