Section 21:
Alteration of credit information files and credit reports.
(1) Any person, who applies for
grant or sanction of credit facility, from any credit institution, may request to such institution to furnish
him a copy of the credit information obtained by such institution from the credit information company.
(2) Every credit institution shall, on receipt of request under sub-section (1), furnish to the person
referred to in that sub-section a copy of the credit information subject to payment of such charges, as may
be specified by regulations, by the Reserve Bank in this regard.
(3) If a credit information company or specified user or credit institution in possession or control of
the credit information, has not updated the information maintained by it, a borrower or client may request
all or any of them to update the information; whether by making an appropriate correction, or addition or
otherwise, and on such request the credit information company or the specified user or the credit
institution, as the case may be, shall take appropriate steps to update the credit information within thirty
days after being requested to do so:
Provided that the credit information company and the specified user shall make the correction,
deletion or addition in the credit information only after such correction, deletion or addition has been
certified as correct by the concerned credit institution:
Provided further that no such correction, deletion or addition shall be made in the credit information if
any dispute relating to such correction, deletion or addition is pending before any arbitrator or tribunal or
court and in cases where such dispute is pending, the entries in the books of the concerned credit
institution shall be taken into account for the purpose of credit information.