Section 18:
Powers and functions of Central Authority.
(1) The Central Authority shall--
(a) protect, promote and enforce the rights of consumers as a class, and prevent violation of
consumers rights under this Act;
(b) prevent unfair trade practices and ensure that no person engages himself in unfair trade
practices;
(c) ensure that no false or misleading advertisement is made of any goods or services which
contravenes the provisions of this Act or the rules or regulations made thereunder;
(d) ensure that no person takes part in the publication of any advertisement which is false or
misleading.
(2) Without prejudice to the generality of the provisions contained in sub-section (1), the Central
Authority may, for any of the purposes aforesaid,--
(a) inquire or cause an inquiry or investigation to be made into violations of consumer rights or
unfair trade practices, either suo motu or on a complaint received or on the directions from the Central
Government;
(b) file complaints before the District Commission, the State Commission or the National
Commission, as the case may be, under this Act;
(c) intervene in any proceedings before the District Commission or the State Commission or the
National Commission, as the case may be, in respect of any allegation of violation of consumer rights
or unfair trade practices;
(d) review the matters relating to, and the factors inhibiting enjoyment of, consumer rights,
including safeguards provided for the protection of consumers under any other law for the time being
in force and recommend appropriate remedial measures for their effective implementation;
(e) recommend adoption of international covenants and best international practices on consumer
rights to ensure effective enforcement of consumer rights;
(f) undertake and promote research in the field of consumer rights;
(g) spread and promote awareness on consumer rights;
(h) encourage non-Governmental organisations and other institutions working in the field of
consumer rights to co-operate and work with consumer protection agencies;
(i) mandate the use of unique and universal goods identifiers in such goods, as may be necessary,
to prevent unfair trade practices and to protect consumers' interest;
(j) issue safety notices to alert consumers against dangerous or hazardous or unsafe goods or
services;
(k) advise the Ministries and Departments of the Central and State Governments on consumer
welfare measures;
(l) issue necessary guidelines to prevent unfair trade practices and protect consumers' interest.