Act Number: 35

Act Name: The Consumer Protection Act, 2019

Year: 2019

Enactment Date: 2019-08-09

Long Title: An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidental thereto

Ministry: Ministry of Consumer Affairs, Food and Public Distribution

Department: Department of Consumer Affairs

Section 74: Establishment of consumer mediation cell.
    (1) The State Government shall establish, by notification, a consumer mediation cell to be attached to each of the District Commissions and the State Commissions of that State.
     (2) The Central Government shall establish, by notification, a consumer mediation cell to be attached to the National Commission and each of the regional Benches.
     (3) A consumer mediation cell shall consist of such persons as may be prescribed.
     (4) Every consumer mediation cell shall maintain--
         (a) a list of empanelled mediators;
         (b) a list of cases handled by the cell;
         (c) record of proceeding; and
         (d) any other information as may be specified by regulations.
     (5) Every consumer mediation cell shall submit a quarterly report to the District Commission, State Commission or the National Commission to which it is attached, in the manner specified by regulations.
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