Act Number: 35

Act Name: The Consumer Protection Act, 2019

Year: 2019

Enactment Date: 2019-08-09

Long Title: An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidental thereto

Ministry: Ministry of Consumer Affairs, Food and Public Distribution

Department: Department of Consumer Affairs

Section 85: Liability of product service provider.
    A product service provider shall be liable in a product liability action, if--
         (a) the service provided by him was faulty or imperfect or deficient or inadequate in quality, nature or manner of performance which is required to be provided by or under any law for the time being in force, or pursuant to any contract or otherwise; or
         (b) there was an act of omission or commission or negligence or conscious withholding any information which caused harm; or
         (c) the service provider did not issue adequate instructions or warnings to prevent any harm; or
         (d) the service did not conform to express warranty or the terms and conditions of the contract.
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