Section 20
Power of Central Authority to recall goods, etc.
The Consumer Protection Act, 2019
About this Act
An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidental thereto
Where the Central Authority is satisfied on
the basis of investigation that there is sufficient evidence to show violation of consumer rights or unfair
trade practice by a person, it may pass such order as may be necessary, including--
(a) recalling of goods or withdrawal of services which are dangerous, hazardous or unsafe;
(b) reimbursement of the prices of goods or services so recalled to purchasers of such goods or services; and
(c) discontinuation of practices which are unfair and prejudicial to consumers' interest:
Provided that the Central Authority shall give the person an opportunity of being heard before passing an order under this section.
(a) recalling of goods or withdrawal of services which are dangerous, hazardous or unsafe;
(b) reimbursement of the prices of goods or services so recalled to purchasers of such goods or services; and
(c) discontinuation of practices which are unfair and prejudicial to consumers' interest:
Provided that the Central Authority shall give the person an opportunity of being heard before passing an order under this section.