Section List

Act Number: 68

Act Name: The Consumer Protection Act, 1986

Year: 1986

Enactment Date: 1986-12-24

Long Title: An Act to provide for the better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers disputes and for matters connected therewith.

Ministry: Ministry of Consumer Affairs, Food and Public Distribution

Department: Department of Consumer Affairs

Section NumberTitleActions
1 Short title, extent, commencement and application.
2 Definitions.
3 Act not in derogation of any other law.
4 The Central Consumer Protection Council.
5 Procedure for meetings of the Central Council.
6 Objects of the Central Council.
7 The State Consumer Protection Councils.
8 Objects of the State Council.
8A The District Consumer Protection Council.
8B Objects of the District Council.
9 Establishment of Consumer Disputes Redressal Agencies.
10 Composition of the District Forum.
11 Jurisdiction of the District Forum.
12 Manner in which complaint shall be made.
13 Procedure on admission of complaint.
14 Finding of the District Forum.
15 Appeal.
16 Composition of the State Commission.
17 Jurisdiction of the State Commission.
17A Transfer of cases.
17B Circuit Benches.
18 Procedure applicable to State Commissions.
18A [Omitted.].
19 Appeals.
19A Hearing of appeal.
20 Composition of the National Commission.
21 Jurisdiction of the National Commission.
22 Power and procedure applicable to the National Commission.
22A Power to set aside ex parte orders.
22B Transfer of cases.
22C Circuit Benches.
22D Vacancy in the office of the President.
23 Appeal.
24 Finality of orders.
24A Limitation period.
24B Administrative control.
25 Enforcement of orders of the District Forum, the State Commission or the National Commission.
26 Dismissal of frivolous or vexatious complaints.
27 Penalties.
27A Appeal against order passed under section 27.
28 Protection of action taken in good faith.
28A Service of notice, etc.
29 Power to remove difficulties.
29A Vacancies or defects in appointment not to invalidate orders.
30 Power to make rules.
30A Power of the National Commission to make regulations.
31 Rules and regulations to be laid before each House of Parliament.
22E Qualifications, terms and conditions of service of President and Member.
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